Bilia's sustainability targets are:
1. Customer satisfaction to be three percentage points higher than the average for each brand in their country
Satisfied customers are an important component of Bilia’s internal strategy for being a successful organization. For the last three years, the customer satisfaction was 3.3 percentage points higher than the industry average for each brand and country.
2. Increased share of used spare parts in our repair shops
The target is linked to our circular business model and intends to increase the proportion of used spare parts from our car dismantling to our repair shops. This contributes to a better Service Business and a better use of the car throughout the entire life cycle. The proportion of used spare parts in our repair shops 2022 amounted to 6 per cent.
3a. Proportion of committed employees above the benchmark and annual improvement
Proportion of committed and proud employees is an important component of our internal strategy to have proud employees and satisfied customers. For 2022, the proportion of commit-ted and proud employees was 15 percentage points higher compared with benchmark which was in line with last year’s performance.
3b. Proportion of women in sales operations should exceed 30 per cent
Bilia wants to be an equal organization, where men and women are represented in all professional categories. We want to increase the proportion of women in our business and focuses as a first step on the proportion of women in our sales operations. During 2022 the proportion of women in sales operations increased from 13 to 16 per cent.
4. Contribute to lower climate impact among our customers when using the products and services we provide
Bilia wants to contribute to a lower climate impact and will work with activities to identify the way in which this should be done in order to establish measurable targets in the future. During 2022 we have been working to identify how we can contribute to a lower climate impact for our customers.