Sustainable business

Sustainable business

The world is constantly changing, and Bilia needs to change with it. Our circular business model is the foundation of our sustainability work. It makes it possible to adapt operations and businesses to future requirements and the demand, needs and altered behaviour of our customers.

Classifying and rating the operation’s environmental aspects

As a company, we have a responsibility to reduce our own impact on the climate and the planet’s resources, and to help customers reduce theirs. With this as the point of departure, Bilia wants to be the industry’s best service company by showing consideration for customers, colleagues and the world we live in. We want to create sustainable solutions for the mobile human’s need to move around, by having a culture characterised by pride and consideration.

Bilia works to the UN global Sustainable Development Goals (SDGs), part of the 2030 Agenda. We use an integrated management system, certified to ISO 9001 and ISO 14001, which means we work systematically with quality and environmental matters. Bilia aims to be a company for everybody, which is why work based on the company’s Code of Conduct and policy on equality of treatment is important. Bilia’s Code of Conduct is published here


Circular business model – a sustainable way of doing business

Bilia is a full-service supplier that offers services and products for the car ownership during the car’s entire life cycle. The circular business model offers the customer help with everything from buying a new or used car, insurance, accessories, service, damage repair and rental car, to salvage and recycling.

The focus is on the customers, and the customer’s needs and demand. We strive for continuous development, to be a little better each day, whatever our title or position. Working in a goal-conscious way founded on our vision, values and customer promise creates a positive spiral. The foundations of this work are management by objectives, monitoring and quality processes. Bilia wants to create an experience that exceeds its customers’ and colleagues’ expectations. This is the foundation of our sustainable way of doing business.

Environmental and quality certifications

Our own business

In Sweden the Parent Company Bilia AB and the subsidiaries Bilia Group AB, Bilia Personbilar AB, Bilia Center Metro AB, Bilia Center Auto, Allbildelar Försäljning i Huddinge AB, Jönköpings Bildemontering (JB) and Ecris are certified to ISO 9001 and ISO 14001. In Norway, the subsidiary Bilia Personbil AS is certified to ISO 9001 and ISO 14001. 

Demands on business partners

We have high demands on business partners, who are expected to meet the requirements of ISO 9001 and ISO 14001.

When we enter into agreements with suppliers, they must also comply with requirements based on the ten principles of the UN Global Compact.

Social responsibility and employees

Zero tolerance of discrimination and harassment

For Bilia, it is important to have an inclusive work environment. All employees, regardless of background, should be included in the operation, feel empowered and work on equal terms. Key to this is a set of Bilia core values that are well-established among all employees, along with a good work environment with clear, transparent structures for dealing with any challenges or conflicts.

The psychosocial work environment is measured in the annual employee survey; it is well above the benchmark and also further improved during 2021.

Gender equality enriches

Bilia strives for gender equality in its organisation, whereby men and women alike are represented in all professional categories. We are convinced that a more even gender distribution has positive effects on both the work environment and profitability, but there is a dearth of women in the industry. Bilia is therefore running a raft of initiatives to increase the proportion of women, such as a stronger recruitment policy and regular follow-up.

Bilia’s recruitment policy is always to call women with the right qualifications for an interview, at least one woman should be included as a final
candidate in the process, and in the event of equal skills to employ the female candidate. 

Professional development for all

All employees should have opportunities for professional development in their role. All our co-workers have regular performance appraisals with their immediate managers. The appraisals are opportunities for co-workers to discuss their role in the company, request changes, and put forward thoughts and ideas on how the individual can take on greater responsibility or other kinds of work tasks.

Collaboration with schools

One challenge faced by Bilia is securing professional skills in the future. In light of this, Bilia pursues joint projects with Swedish automotive engineering schools, and offers students work experience and apprenticeships. Bilia’s vision is to offer the best student programme in the business, and these programmes accepted 400 students in Sweden and Norway during 2021.

Life balance

For work to function, all of life has to function. At Bilia, we want to have a sustainable long-term relationship with our employees. We therefore strive to be receptive, and to work with the individual employee to find solutions that help both them and the company. One example is Joline Persson Planefors, who won both a gold and a silver medal at the World Tenpin Bowling Championships in Dubai in 2021. “I’m truly grateful to have a manager who supports me so I can carry on competing in my sport,” says Joline. By day Joline is a Market Coordinator in the Marketing department, and mixing elite sports with a regular job can be quite tough. “We try to support as best we can, and we think it’s important people can focus on their sport,” says Anna
Wedin, Marketing Manager for Bilia in Sweden. 


Human rights and anti-corruption

Bilia works for sustainable businesses and sustainable employees and therefore supports internationally recognised human rights, as well as norms and initiatives for good business ethics.

Competition on equal terms

Bilia is well aware of the rules governing competition on equal terms and operates in a way that is compatible with competition laws in all of the countries in which we operate. Bilia has formulated and implemented a Competition Code by which all employees are bound. Managers are undergoing training continuously to comply with this Competition Code. 

Requirement specification in the supply chain

Bilia has a Group-wide procurement policy governing central and local agreements. A procedure for signing local agreements is in place, the aim being to highlight Bilia’s demands on the environment and social conditions as well as sustainability aspects. The supply chain must comply with requirements
regarding human rights, anti-corruption and the UN Global Compact.

Zero tolerance of bribery and corruption

Bilia has zero tolerance of bribery and corruption. Through the Code of Conduct we clearly denounces bribery and corruption and work for sustainable businesses. Via formal attestation rules, the Code of Conduct, internal audits and its whistleblower system, Bilia has implemented procedures for counteracting and preventing bribery and corruption. No cases of corruption or bribery have been discovered in the business. 

Whistle-blower system

All Bilia employees can anonymously report violations of the Code of Conduct or other misconduct in an external digital whistle-blower system. During the year, incident reports made in the system have been handled in accordance with the policy and the quantity is deemed to be at a normal level for comparable companies. 

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About us

Bilia is one of Europe’s largest full-service suppliers for everything related to car ownership and we offer service, financing, insurance and sales of new and used cars.

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About us

Our offer

Bilia has three business areas, Service, Cars and Fuels. We are located in four markets with several strong brands.

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Our offer

Goals and strategy

Find out how we create value for our customers, our goals and how we plan to grow in the future.

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Goals and strategy